Refund policy

At MAKANA TRANSPORTATION COMPANY LLC, we strive to provide reliable and high-quality transportation, shuttle, and luggage services. We understand that circumstances may change, and we aim to offer a fair refund policy while maintaining efficient operations. Please review our refund policy below:

1. Cancellations & Refund Eligibility

- Customer-Initiated Cancellations:

- Cancellations made at least 24 hours before the scheduled service will be eligible for a full refund.

- Cancellations made less than 24 hours before the scheduled service are non-refundable.

- Company-Initiated Cancellations:

- If Makana Trans Co. cancels a service due to unforeseen circumstances (e.g., vehicle breakdown, extreme weather, or other operational issues), customers will receive a full refund or the option to reschedule at no extra cost.

2. No-Shows & Late Arrivals

- Customers who fail to show up at the designated pick-up location within 15 minutes of the scheduled time (without prior notice) will be considered a no-show and will not be eligible for a refund.

- If a customer is running late, we encourage them to contact us as soon as possible. While we cannot guarantee accommodation, we will do our best to assist.

3. Luggage & Item Handling

- If a customer cancels a luggage transport request within 24 hours, no refund will be issued.

- In case of damage or loss due to company negligence, we will assess claims on a case-by-case basis, with potential compensation not exceeding the declared value of the item or the maximum liability stated in our Terms and Conditions.

4. Refund Processing

- Approved refunds will be processed within 5-10 business days via the original payment method. Processing times may vary depending on the customer’s financial institution.

- Refund requests must be submitted in writing to INFO@MAKANATRANSPORTATION.COM with relevant booking details.

5. Non-Refundable Services

- Promotional, discounted, or non-refundable bookings are final and cannot be canceled or refunded.

- Any additional fees (e.g., tolls, parking, special requests) are non-refundable once the service is provided.

By booking a service with Makana Trans Co., you agree to this refund policy. We appreciate your understanding and look forward to serving you. 😊

Contact Us

If you have any questions about our Refunds Policy, please contact us by e-mail info@makanatransportation.com